Cancellations:
All cancellations are subject to a 4.5% transaction fee to cover bank fees.
Returns
Our policy lasts 30 days. If 30 days have passed since you received your goods, unfortunately, we can’t offer you a refund or exchange.
Returns that are not due to a warranty issue are subject to a 15% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following types of goods are exempt from being returned:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
Please allow us up to 7 days to process your refund. There is often some processing time before a refund is posted.
If you still have not received your refund after 7 days, please contact us at support@gogun.co.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges & Warranty Policy (if applicable)
If you believe your item to be defective, we require you to send us video proof.
Use your cell phone or other camera to take a video of the defective condition, and email the video and explanation to us at support@gogun.co.
Video files can often be too large to attach to an email. Therefore, we recommend using a free service like wetransfer.com to reliably send us the video file.
Once we receive the video, we will assess if the product needs to be serviced or just needs a replacement part. If the item needs to be serviced, your video will help our technician understand exactly what is wrong.
In some extreme instances, we may elect to exchange the item for a new identical item. We will ask you to send your item to us. Please see below for shipping details.
Please note we do not warranty consumable items such as arrows, arrow tips, bowstrings, slugs, pellets, or batteries.
Note for Airguns: PCP Airguns work under extremely high pressures. Eventually, o-rings may need replacing or adjusting. If this is the case, we will happily provide video instructions or tutorials on how to replace or adjust. This is part of normal airgun care and maintenance just as a regular firearm would require regular maintenance. We do not consider these instances to merit a complete item replacement.
Shipping
To return or (if approved) exchange, or send your item for service, you should mail your item to:
GoGun LLC
7307 Sandscove Ct STE 1
Winter Park, FL, 32792
United States
Shipping Costs - Warranty / Exchange / Service
In the instance of warranty service or exchange, we will require you to provide the packing & shipping materials, but we will pay for your return shipping label. You are responsible for printing the label and attaching it to the box. You are also responsible for dropping the package off at a UPS Store, FedEx Office, USPS Post Office, Canada Post Office, or similar.
Shipping Costs - Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
